Privacy Policy

PRIVACY POLICY

This Privacy Policy describes how Relivate, Inc. (the “Company”) collects and uses personal information of visitors to its online store (the “Site”).  Although this Site is not directed at children, given its subject matter, the Company recognizes that the Site might have visitors or users who are under the age of 13.  For specific provisions concerning visitors and Users under the age of 13, please see the “Children’s Privacy” section below.  Except as otherwise provided in this Privacy Policy, the information collected through the Site is not shared with third parties.

 

If you have any questions concerning this Privacy Policy, please see the “Contact Us” section below.

 

How Information Is Collected About You

The Site is hosted by Shopify, Inc. (“Shopify”).  Shopify provides us with the online ecommerce platform that allows us to sell our products to you.  Shopify’s web server automatically recognizes the IP address of each visitor, but it does not gather information regarding the visitor’s domain or e-mail address.  As you use the Site, passive tracking mechanisms in the form of "cookies" collect information about your use of the Site.  One type of cookie, a “session cookie,” remains active only for as long as the Site is being used during a given session.  More permanent cookies are used when you set up an Account on the Site, in which case some cookies are placed and stored as small data on the hard drive of your computer.  These cookies are accessible only by Shopify, the Company, and their authorized agents.  A visitor or User may block or disable one or more cookies during a given session, but certain webpages of the Site may not fully function during the session as a result.

 

According to Shopify, the following is a list of cookies that are used:

 

(1) _session_id, unique token, sessional (allows Shopify to store information about your session (referrer, landing page, etc.);

(2) _shopify_visit, no data held, persistent for 30 minutes from the last visit (used by our website provider’s internal stats tracker to record the number of visits);

(3) _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day (counts the number of visits to the Site by a single visitor or User);

(4) _secure_session-id, unique token, sessional;

(5) storefront_digest, unique token, indefinite (if the Site has a password, this is used to determine if the current visitor has access); and

(6) PERF, persistent for a very short period (set by Google and tracks who visits the Site and from where).

 

Personal information (e.g., age, email address, and zip code) is collected by the Site when a visitor elects to purchase product from the Site.  At that time, the visitor sets up an “Account” for order and billing purposes.  Once an Account is set up, the visitor is considered a “User”.  If the Company sponsors any events or promotions, additional personal information (e.g., name and address) from visitors or Users may be required for participation.  You can find more information about setting up an Account in the Terms of Use.   

 

Why Information Is Collected and How It Is Used

Cookies can contain pieces of information that make the Site easier or more enjoyable to use.  The information collected from a User’s Account permits the Company or Shopify to (i) communicate with a User about an order placed by the User, (ii) address a problem reported by User or others, (iii) generate reports requested by the User or pertinent to the Company’s administration of the Site, (iv) advertise the Company’s products, services, or promotions, or special events, and (v) when the Company is legally compelled to do so or when it feels it is necessary to do so in order to protect the Company’s business interests.  From time to time, the Company may implement additional uses not previously disclosed in this Privacy Policy.  The Company will inform visitors and Users of such new uses in advance by posting an updated Privacy Policy to the Site.  All visitors and Users should check the Site periodically for updates.

 

When Information is Shared with Others

Except as incidental to the administration, management, maintenance, development, support, or security of the Site, or as otherwise set forth in this Privacy Policy, the Company does not share the information collected from visitors or Users with third parties.  Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  For these providers, we recommend that you read their privacy policies, including, but not limited to, the privacy policy of Shopify.

 

If and when any personal information is shared with a third party, it is shared only on an as-needed basis with appropriate personnel or contractors, and only to the extent necessary to the task to be accomplished.  Nonetheless, the Company will disclose visitor or User information as necessary to comply with applicable law, regulation, or legal proceeding, or to defend itself against any claims from a visitor, User, or third party.

 

How the Company Tries to Protect Information

The Company, via Shopify, uses security technologies and procedures to help protect personal information from unauthorized access, use, or disclosure.  If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  Although no method of transmission over the internet or electronic storage is 100% secure, Shopify follows all PCI-DSS requirements and implement additional generally accepted industry standards.

 

Although the Company uses commercially reasonable efforts to protect personal information collected through the Site, the Company does not guaranty that all such information will remain confidential or safe from unauthorized access, use, or disclosure.  Neither the Company, Shopify, nor any of their respective affiliates, agents, or contractors will be liable for the disclosure of a User’s personal information resulting from the User’s negligence or misconduct, errors in transmission, or unauthorized acts of third parties.  Please be sure to read in full the Terms of Use applicable to the Site.

 

California Privacy Rights

The "Shine the Light" law enacted by the State of California in 2005 allows California residents to obtain a list of third parties to whom a business has disclosed personal information if it shares such information with third parties for their direct marketing purposes.  However, if a business adopts and discloses in its privacy policy a policy of not disclosing customers’ personal information to third parties for their direct marketing purposes unless the customer first affirmatively agrees to the disclosure, the business may comply with the law by notifying the customer of his or her right to prevent disclosure of personal information and by providing a cost-free means to exercise that right.

 

As stated earlier in this Privacy Policy, the Company is not currently using any of the personal information obtained through the Site for marketing and promotional purposes.  However, in the future, personal information submitted at Account set up may be used for marketing and promotional purposes, but Users will be notified in advance and given a cost-free option to opt-out. 

 

Children’s Privacy

The Site collects and uses information in a manner that is intended to comply with the Children’s Online Privacy Protection Act of 1998.   All parents and legal guardians are strongly encouraged to discuss privacy and restrictions on their children’s use of the Site before permitting their children to use this Site.

 

The Company tries to limit the information collected from Users who have identified themselves as children under 13 to information that is not personally-identifiable.  Generally, the only personally-identifiable information that the Site collects on all Users, regardless of age, is age, email address, and zip code.  As further described under “Uses of Information” above, personal information is used to convey communications about the Site, to respond to communicated questions or problems about the Site or the Company, and for internal diagnostic and analytic purposes.  If the Company sponsors any events or promotions, additional personal information (e.g., name and address) from Users may be required for participation. 

 

The Company currently does not share any personal information obtained from the Site with any third parties except as set forth in “Disclosure of Information” above.  In the event the Company shares personal information in the future, the Company will only share such information if the third party agrees in writing to comply with this Privacy Policy.   The Company may have to disclose personal information about your child if necessary to enforce the Terms of Use or to comply with any applicable law or administrative or legal proceeding having competent jurisdiction over the Company or the Site.  Finally, if the Company sells the Site or all or substantially all of the Company, the Company anticipates having to give your child’s personal information to the bona fide purchaser.

 

If a child is under age 13 and a User, the parent or legal guardian may request information about the child’s activities on the Site via the “Parental Access Request Form”.  That form permits a parent or legal guardian to (i) review any personally-identifiable information the Site has collected from or about the child, (ii) update, revise or otherwise edit the child’s information, (iii) delete the child’s information, and/or (iv) stop the Site from collecting any more personally-identifiable information from the child.  Before releasing any personally-identifiable information about Users under the age of 13, the Company uses no less than industry-standard verification measures to help ensure that only the child’s parent or legal guardian can obtain information about the child’s usage of the Site.  The verification process may change from time to time.  The Company will report to appropriate State and Federal law enforcement officials any effort to obtain personally-identifiable information about a child that the Company considers unauthorized or illegal. 

 

Changes to this Policy

The Company may change this Privacy Policy in whole or in part from time to time.  Any changes to this Privacy Policy will be posted to the Site with an appropriate effective date.  All visitors and Users should check the Site periodically for changes to this Privacy Policy.

 

Contact

If you have a question or concern about this Privacy Policy, please Contact the Company at the email, phone number, or address provided in the Company’s Terms of Use posted at http://kerobh.com/pages/terms-of-use.

 

Effective Date

December 20, 2015